Privacy Policy

1. Introduction

This Privacy Policy describes how Kigaru Talks collects, uses, and protects your information when you use our Japanese conversation practice service. By using the Service, you agree to the practices outlined here.

2. Information We Collect

Account Information

Email address, name, and password when you create an account.

Profile Information

Your Japanese language level, learning goals, and preferences.

Support Messages

Any messages you send to our support team.

Automatically Collected

• Voice recordings and text during practice sessions
• Session duration and frequency
• Device type and operating system
• IP address and access times

Cookies

We use cookies and similar technologies to track activity on our Service.

3. How We Use Your Information

• Provide and maintain the service
• Personalise your learning experience
• Process voice recordings for conversation responses
• Improve features and fix issues
• Send technical notices when needed
• Respond to support requests
• Detect fraud and ensure security
• Comply with legal obligations

4. Voice Data and AI Processing

Your voice recordings are processed by AI systems to provide conversation responses. This data is encrypted during transmission and storage. You can request deletion at any time. We may retain anonymised voice patterns to improve our AI.

5. Sharing and Disclosure

We do not sell your personal information. Third-party service providers may access data only to perform specific tasks on our behalf. We may disclose information if required by law or during a business transfer.

6. Data Security

We use encryption, regular security assessments, access controls, and employee training to protect your information. That said, no method of transmission over the internet is 100% secure.

7. Data Retention

• Account information: retained until you delete your account
• Voice recordings and usage data: retained to improve the service
• Support messages: retained up to 3 years

8. Your Rights

You can:

• Request a copy of your data
• Update your account information
• Request deletion of your data
• Object to how we process your data
• Opt out of marketing communications

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place.

11. Third-Party Services

Our Service may link to third-party websites. We are not responsible for their privacy practices.

12. California Privacy Rights (CCPA)

California residents have additional rights regarding the collection, use, and deletion of personal information under the CCPA.

13. European Privacy Rights (GDPR)

Residents of the European Economic Area have additional rights including data portability and the right to lodge a complaint with a supervisory authority.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date and notify you of significant changes.

15. Contact

Questions about your privacy? Reach us at hello@kigarutalks.com with the subject "Privacy Policy Inquiry".