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Privacy Policy

Last updated: 10 August 2025

In Simple Terms

We respect your privacy. We only collect information necessary to provide and improve our Japanese conversation practice service. We never sell your personal data to third parties.

1. Introduction

This Privacy Policy describes how Kigaru Talks ("we", "our", or "us") collects, uses, and protects your information when you use our Japanese conversation practice service ("the Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and password when you create an account
  • Profile Information: Japanese language level, learning goals, and preferences
  • Communication: Messages you send when contacting customer support

2.2 Information We Collect Automatically

  • Conversation Data: Your voice recordings and text messages during practice sessions (used to provide responses and improve the service)
  • Usage Information: How you interact with the Service, including session duration and frequency
  • Device Information: Device type, operating system, browser information
  • Log Data: IP address, access times, pages viewed, and other diagnostic data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Service
  • To personalize your learning experience
  • To process voice recordings and provide conversation responses
  • To improve and develop new features
  • To send you technical notices and support messages
  • To respond to your customer service requests
  • To detect and prevent fraud and abuse
  • To comply with legal obligations

4. Voice Data and AI Processing

Important: Voice Data Processing

Your voice recordings are processed by AI systems to provide conversation responses. We implement strict security measures to protect this sensitive data and use it solely for service delivery and improvement.

Regarding your voice data:

  • Voice recordings are processed in real-time to generate responses
  • Recordings may be temporarily stored to improve conversation quality
  • Voice data is encrypted during transmission and storage
  • You can request deletion of your voice data at any time
  • We may retain anonymized voice patterns for service improvement

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may employ third-party companies to facilitate our Service, including cloud hosting, payment processing, and AI/ML services. These providers have access only to perform specific tasks and are obligated not to disclose or use it for other purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

  • Account Information: Until you delete your account
  • Voice Recordings: Kept indefinitely on the platform to improve service quality and provide personalized experiences
  • Usage Data: Kept indefinitely on the platform for analytics and service improvement
  • Support Communications: Up to 3 years for customer service purposes

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

8.2 Correction

You can update your account information through your profile settings or by contacting us.

8.3 Deletion

You can request deletion of your personal information, subject to certain legal limitations.

8.4 Objection

You can object to certain processing of your personal information.

8.5 Marketing Communications

You can opt out of marketing communications at any time.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.

13. GDPR Compliance

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: hello@kigarutalks.com
  • Subject Line: "Privacy Policy Inquiry"

Questions About Your Data?

We're committed to transparency about how we handle your information. If you have any questions or concerns about your privacy, please don't hesitate to reach out to us.

Kigaru Talks Kigaru Talks

Practice Japanese conversation naturally, without pressure.

hello@kigarutalks.com

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